Privacy Policy

Introduction

VoysTrust ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice verification application and services.

By using VoysTrust, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Phone Number: Used for authentication and account creation
• Email Address: Optional, for account recovery and notifications
• Pair Names: Custom labels you assign to verification pairs

Technical Information

• Device information (type, operating system)
• IP address and approximate location
• Usage data and analytics
• Browser type and version

TOTP Codes

Important: Your Time-Based One-Time Password (TOTP) verification codes are generated locally on your device using cryptographic algorithms. We never store, transmit, or have access to your actual verification codes. Only the encrypted pair relationship is stored on our servers.

How We Use Your Information

• Provide and maintain our verification services
• Authenticate users and prevent fraud
• Send service-related notifications
• Improve and optimize our application
• Comply with legal obligations
• Detect and prevent security threats

Data Storage and Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for sensitive data
• Secure cloud storage with Firebase/Supabase
• Regular security audits and updates
• Access controls and authentication
• Data backup and disaster recovery

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Firebase, Supabase, Vercel for hosting and infrastructure
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect rights, property, or safety of VoysTrust and users
• Business Transfers: In connection with merger, acquisition, or asset sale

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Portability: Request export of your data
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at privacy@voystrust.my

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we permanently delete your data within 30 days, except where retention is required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences (theme, language)
• Analyze usage patterns and improve services
• Provide security features

You can control cookies through your browser settings. Disabling cookies may affect functionality.

Children's Privacy

VoysTrust is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.